Collect customer feedback using SMS

Do you want to collect customer’s feedback right after your service delivery? Are you thinking how to collect the responses as many and fast as possible? Use SMS to get customers’ feedback.

Thanks to SMS messaging’s “anytime” and “anywhere” availability, SMS supports instant and onsite feedback collection from customers over SMS. Customers can complete a survey or provide feedbacks right after the completion of service delivery. Even if there is a voice call in progress or the mobile is switched off, messages could be guaranteed to be delivered when the processed call finishes or the handset is on again. For example, as a telecommunication operator, if you want to know the customers’ satisfaction to your customer service call center, SMS survey could be sent to the customer’s mobile right after they finished their call with your service center. Compared to the choice of filling in the paper questionnaires on the spot and the choice of mailing back surveys, the SMS approach shortens the duration of feedback collections and saves respondents’ time.